FAQ
General Guideline
Registration is divided into two steps: "Submit information" and "activate user name", the whole process takes only two minutes.
1. Enter an email address that you usually use to activate your account.
2. Set a password.
3. Read the "Registration Agreement" carefully and click the "Submit Registration" button after agreeing to the terms.
4. Complete the registration.
Shipping Order Status:
On the Way: Parcel pending to arrive at MRC Logistics Pte Ltd's warehouse.
Arrived: Parcel has arrived to MRC Logistics Pte Ltd warehouse. You can start to delcare the parcels and submit the parcels to ship out (a.k.a creating order)
Pending: Order to be processed by MRC Logistics Pte Ltd employee.
Wait to Weight: Order pending MRC Logistics Pte Ltd employee for weighing and measurement.
Wait for Payment: Order pending for customer to pay.
Wait for Deliver: Pending order to ship out from MRC Logistics Pte Ltd's warehouse.
Delivery Submitted: Goods have been shipped out and are awaiting receipt.
Cancel: Order cancel. Please contact customer service
* Note: If the actual delivery is inconsistent with the product information submitted by the member, for example, the quantity is wrong, you need to inform MRC Logistics Pte Ltd via customer service email (sales@mrc-logistics.com) or whatsapp. The customer service reply as soon as possible.
Parcel Shipment Rules & Regulations
*1.Air Shipment with (Cost of Goods + Freight) > 400SGD will incur 7% GST that is payable to the customs. Will be collected upon delivery.
*2. Value Declaration: To be filled in in RMB by the customer. This info will be used for customs declaration. We are not responsible for the incorrect declaration by you.
*3.Daigou Risk: If anything happen like item damage or lost, we are not responsible.
*4.If there is any damage on your parcel or any sign of temperament, please check on the spot and inform the delivery man;
Please take photos and send to email：sales@mrc-logistics.com
and call us：88232023 Immediately
*5.Air and Sea Shipment Compensation: If parcel lost or missing, the shipping company will compensate 3x the delivery fee, maximum 100 SGD, whichever is lower.
If it's highly valuable goods, please contact us for buying insurance.
*6.Any issues cause by China Seller (e.g. Taobao, JD, etc), we are not responsible for that. (Cheat, Wrong Color, Quality, damage or Parcel Missing etc.). We do provide inspection service, please refer to the service fee webpage for more info.
*7.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parcel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.
*8. We are not responsible for any shipping delay causing by public holiday and festival, weather, custom clearance delay, etc..
*9. For Sea Shipping: We only deliver to door on lift level. If stairs climbing is required, there will be additional charge imposed, which is to be collected during delivery.
*10.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
The air Transport network refuses to accept counterfeit, liquid, powder, food, fresh food, medicine, flammable, explosive, corrosive, optical discs, firearms and other IATA restricted items.
If you have counterfeit/imitation goods that need air freight - customers can contact customer service directly for details. If the customer misstates/misstates the type of the goods or uses the wrong shipping method, we will not be responsible for all the costs related to the loss, please be careful to provide the correct information and use the appropriate shipping method.
What are sensitive objects?
Liquids, powders, electronics, batteries, branded goods, counterfeit goods are all sensitive items - need sensitive air transport
The air transport network carries out some small sensitive air transport through other channels, but when it comes to important days in China such as National Day/New Year, customs will check it closely, resulting in slow customs clearance and delivery. Most sensitive goods may not be transported by air, but customers can choose to ship by sea.
*Air Freight Weight Fee Calculation:
If the actual weight > volumetric weight, it will be charged as actual weight, rounded up to the next Kilogram.
If the actual weight < volumetric weight, it will be charged as (Actual Weight + Volumetric Weight/2), rounded up to the next Kilogram.
Volumetric Weight(kg) = Length(cm)*Width(cm)*Height(cm)/6000
*Example 1：
Good Actual Weight：2.8 Kg
Good Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
Actual Weight is > Volumetric weight. Hence, It will be charged as 3Kg (rounded up to next Kg)
*Example 2：
Good Actual Weight：2 Kg
Good Volumetric Weight：30cm x 45cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 6.75 kg
Actual Weight is < Volumetric weight. Hence, It will be charged as (2+6.75)/2 = 5 Kg (rounded up to next Kg)
*Why volumetric weight calculation exist～
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.
Liquids
Any product which contains liquid will be classified as sensitive goods. Flammable liquid is strictly prohibited.
Commonly Transported Liquids
Magnetic Components
Any product which have magnetic component will be classified as sensitive goods.
Commonly Transported Products with Magnetic Components
Batteries
Any product which is operated by battery (cell or conventional) or built-in rechargeable battery is classified as sensitive goods.
Commonly Transported Products with Batteries
Branded Goods
Any product, no matter authentic or replica, which brand is under customs export or import control are sensitive goods.
Commonly Transported Branded Goods
Motors & Generators
Any appliance which have motor or generate electricity are sensitive goods.
Commonly Transported Products with Motors or Generators
Powder, Paste & Granule
Anything which is in powder, paste and granular form are sensitive goods.
Commonly Transported Powder, Paste & Granule
Skin/Body Products
Anything which apply on skin or contact body is classified as senstive goods.
Commonly Transported Products
Integrated Circuits
Any electronic which have integrated circuit (processor, microchip, memory) is classified as sensitive goods.
Commonly Transported Electronics with Integrated Circuit
Religious Goods
Anything religious by definition is sensitive goods. Anything related to satanic cult is prohibited.
Commonly Transported Religious Goods
Food & Medicine
All food (fresh, raw, cooked and processed) and medicine (spray, powder, pill and syrup) are sensitive goods. Perishable and meat products (canned, cooked and processed) are strictly prohibited.
Commonly Transported Food & Medicine
Controlled Goods
The following is the list of controlled goods which require proper authorization (advance notification, licence or certificate approval) from Competent Authorities (CAs) before they may be imported into Singapore. You can click here for the latest updated list.
Agri-Food and Veterinary Authority of Singapore
Biosafety Branch, Ministry of Health
Building and Construction Authority
Central Narcotics Bureau
Enterprise Singapore
Health Sciences Authority
Info-communications Media Development Authority of Singapore
Pollution Control Department, National Environment Agency
Radiation Protection and Nuclear Science Department, National Environment Agency
Singapore Civil Defence Force
Singapore Customs
National Authority, Chemical Weapons Convention (NA, CWC), Singapore Customs
Police Licensing & Regulatory Department, Singapore Police Force
Police Licensing & Regulatory Department (Arms & Explosives), Singapore Police Force
Police Licensing & Regulatory Department (Public Entertainment & Liquor), Singapore Police Force
Alternatively, you may click here to find out if the goods are controlled using the description of the goods, Harmonized System (HS) code or CA product code. If the item is subject to control, the name of the CA will be indicated next to its HS code. You may check directly with the respective CAs on their licensing requirements.
Prohibited Goods are materials or items with dangerous and hazardous properties which, if not properly controlled, present a potential hazard to human health and safety, infrastructure and/or their means of transport.
MRC Logisitics Warehouse in China does not have license to handle any of the following dangerous goods. All the dangerous goods will be either rejected, returned or disposed.
Explosives
Explosives are materials or items which have the ability to rapidly conflagrate or detonate as a consequence of chemical reaction.
Commonly Transported Explosives
Gases
Gases are defined by dangerous goods regulations as substances which have a vapour pressure of 300 kPa or greater at 50°c or which are completely gaseous at 20°c at standard atmospheric pressure, and items containing these substances. The class encompasses compressed gases, liquefied gases, dissolved gases, refrigerated liquefied gases, mixtures of one or more gases with one or more vapours of substances of other classes, articles charged with a gas and aerosols.
Commonly Transported Explosives
Flammable Liquids
Flammable liquids are defined by dangerous goods regulations as liquids, mixtures of liquids or liquids containing solids in solution or suspension which give off a flammable vapour (have a flash point) at temperatures of not more than 60-65°C, liquids offered for transport at temperatures at or above their flash point or substances transported at elevated temperatures in a liquid state and which give off a flammable vapour at a temperature at or below the maximum transport temperature.
Commonly Transported Flammable Liquids
Flammable Solids
Flammable solids are materials which, under conditions encountered in transport, are readily combustible or may cause or contribute to fire through friction, self-reactive substances which are liable to undergo a strongly exothermic reaction or solid desensitized explosives. Also included are substances which are liable to spontaneous heating under normal transport conditions, or to heating up in contact with air, and are consequently liable to catch fire and substances which emit flammable gases or become spontaneously flammable when in contact with water.
Commonly Transported Flammable Solids; Spontaneous Combustibles; "Dangerous When Wet" Materials
Oxidizing Substances
Oxidizers are defined by dangerous goods regulations as substances which may cause or contribute to combustion, generally by yielding oxygen as a result of a redox chemical reaction. Organic peroxides are substances which may be considered derivatives of hydrogen peroxide where one or both hydrogen atoms of the chemical structure have been replaced by organic radicals.
Commonly Transported Oxidizers; Organic Peroxides
Toxic & Infectious Substances
Toxic substances are those which are liable either to cause death or serious injury or to harm human health if swallowed, inhaled or by skin contact. Infectious substances are those which are known or can be reasonably expected to contain pathogens. Dangerous goods regulations define pathogens as microorganisms, such as bacteria, viruses, rickettsiae, parasites and fungi, or other agents which can cause disease in humans or animals.
Commonly Transported Toxic Substances; Infectious Substances
Radioactive Material
Dangerous goods regulations define radioactive material as any material containing radionuclides where both the activity concentration and the total activity exceeds certain pre-defined values. A radionuclide is an atom with an unstable nucleus and which consequently is subject to radioactive decay.
Commonly Transported Radioactive Material
Corrosives
Corrosives are substances which by chemical action degrade or disintegrate other materials upon contact.
Commonly Transported Corrosives
Payment
Account
Click "forget password" in "Member Login" and retrieve the password as prompted. If you cannot retrieve your password using the above methods, please contact our customer service personnel.
After Sale Service
Product return/exchange process
Step 1: If you need to return or change the product due to quality problems, please send an email to the customer service for refund.
Step 2: After receiving your application, the customer service will communicate with the domestic seller. When it is confirmed that they have accepted the exchange, the purchase on be half customer service will contact you via email with the details of the exchange.
Step 3: After understanding the details of the return letter, please send the relevant items (commodity + original purchase voucher + original packaging + copy of the return review result email sent to you by purchase on be half website) to purchase on be half as soon as possible.
Please note:
For the returned goods, please be sure to return the goods to the purchase on be half within the period promised by the merchant. At the same time, since it takes quite a long time for an international return or exchange (usually more than one month), please wait patiently during the return or exchange process, and purchase on be half will inform you of the progress of the return or exchange in time.
Purchase on be half network is committed to eliminating all your international online shopping worries.
In order to ensure your shopping convenience and safety, you have corresponding standards in every process of shopping, including return and replacement of goods.
A. Delivery error, defective goods or damaged goods
When the above problems occur in the goods you receive, please take photos of the goods and the outer package together and send digital photos and related description to the customer service email: sales@mrc-logistics.com. We will give you a reply after processing.
B. There is a quality problem with the goods
When the commodity that you buy appears quality problem after using period of time, should this commodity still be in quality assure period only, and have original purchase proof and commodity quality assure card, you can entrust us and domestic businessman contact deal with return/change goods.
MRC Logistics Pte Ltd will be responsible for shipping the goods that meet the return/exchange conditions to the domestic merchants, and the repaired or replaced goods will be shipped back to you. Because each seller/manufacturer has its unique principles and ways to deal with commodity quality problems (as indicated in the commodity quality guarantee card shall prevail), we cannot guarantee that the manufacturer can fully meet your requirements, but we will try our best to strive for your interests and make you satisfied.
We provide this agency service without any service charge, but you need to bear the freight of goods back and forth. We reserve the right to refuse this service for products that do not meet the quality assurance conditions.
Our recommended domestic merchants are trustworthy and we promise 100% return and exchange within 30 days (from shipment date until we receive your returned item, subject to postmark).
Under any of the following circumstances, we will not accept the goods you requested to return or replace:
A. Goods are exchanged, their original appearance is changed, or parts are lost;
B. Unsealed goods, such as software packages, CDS, DVDS, cassette tapes, etc.
C. Goods without original proof of purchase.
Special reminder: you should be careful when shopping on eachnet, Taobao and other such websites, because there are many illegal business activities, if there are any, we can not arrange for you to return or exchange goods.
